Return Policy

Last Updated: 11 July 2026

At VacuFly, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy as described below.

1. 30-Day Return Guarantee

You may return your item within 30 days of delivery — no questions asked.

To be eligible for a return, we simply ask that:

  • The request is made within 30 days of the delivery date, and
  • The item is returned in resellable condition (unused, with original packaging where possible).

We keep the process simple and won't ask you to justify your reason for returning.

2. How to Start a Return

Starting a return is easy. You can do it in either of the following ways:

Option 1 — By Email Send an email to support@vacufly.com with your order number and let us know you'd like to return your item. Our team will reply with the return shipping address and simple instructions to complete your return.

Option 2 — Through Your Account (Self-Serve) If you created an account at checkout, you can log in, open your order, and click "Request Return" to submit your request directly. We'll review it and email you the return address and instructions.

Please note: Do not ship your item back before contacting us. The return address will be provided only after your return request is made, as it may differ from the address on your original package. Items sent back without a confirmed return address may not be processed.

3. Return Shipping

Once your return is approved, we'll provide the correct return address. Unless the item is faulty, damaged, or incorrect, the cost of return shipping is the responsibility of the customer.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at support@vacufly.com within 7 days of delivery with your order number and a photo or short video of the issue.

In these cases, we will cover all costs and offer you a free replacement or a full refund, including any return shipping if applicable.

6. Order Cancellations

You can cancel your order for a full refund as long as it has not yet been shipped. To cancel, contact us as soon as possible at support@vacufly.com with your order number. Once an order has been dispatched, it can no longer be cancelled, and our standard 30-day return policy will apply instead.

7. EU Consumers — Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, in accordance with EU consumer law. This right is separate from and in addition to our 30-day return guarantee above. To exercise it, simply contact us at support@vacufly.com or use the self-serve return option in your account.

8. Contact Us

Questions about a return or refund? We're here to help.

VacuFly

Email: support@vacufly.com