Shipping Policy
Last Updated: 11 July 2026
Thank you for shopping with VacuFly. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. By placing an order with us, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed.
Please note that during periods of high demand, sales events, or holidays, processing may take slightly longer. If there is a significant delay in the shipment of your order, we will contact you by email.
2. Delivery Time
Estimated delivery time is approximately 7–10 business days after your order has been dispatched.
Please keep in mind that delivery times are estimates and are not guaranteed. Actual delivery may be affected by factors outside our control, including customs processing, carrier delays, weather conditions, and local postal service performance.
Total estimated time = Processing time (1–2 business days) + Delivery time (7–10 business days).
3. Shipping Rates
| Destination | Shipping Cost |
|---|---|
| United States | FREE |
| European Union | $3.00 (flat rate) |
Shipping costs are calculated and displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment.
Please allow up to 3–5 business days for tracking information to become active after you receive your tracking number. You can track your order at any time using the "Track Your Order" page on our website.
If you have not received your tracking information within 5 business days of placing your order, please contact us at support@vacufly.com
5. Customs, Duties, and Import Taxes
Your order may be shipped from one of our international fulfillment centers. Depending on your location, your order may be subject to import duties, taxes, or customs fees imposed by your local authorities.
For EU orders, applicable VAT is handled in accordance with EU regulations. Where our shipments qualify under the Import One-Stop Shop (IOSS) scheme, VAT is collected at checkout so you are not charged additional fees on delivery.
6. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, you may be responsible for the cost of reshipping.
7. Lost, Delayed, or Undelivered Packages
If your tracking shows no movement for an extended period, or your package appears to be lost in transit, please contact us at [SUPPORT EMAIL]. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund.
Please note that packages marked as "delivered" by the carrier but reported as not received are subject to a carrier investigation before any resolution can be offered.
8. Split Shipments
If your order contains multiple items, they may occasionally be shipped separately and arrive at different times. This does not incur any additional shipping charge to you.
9. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
VacuFly Email: support@vacufly.com