Terms and Conditions
Terms and Conditions
Last Updated: 11 July 2026
Welcome to VacuFly (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of the website vacufly.com (the “Site”) and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Store Operator Information
The Site and online store operate under the VacuFly brand.
Mailing Address:
9169 W State St #3243
Garden City, ID 83714
United States
Email: support@vacufly.com
The mailing address above is provided for correspondence purposes and is not a return address unless we expressly confirm otherwise. Please contact us before sending any product or other physical item to this address.
2. General Provisions
2.1. These Terms constitute a legally binding agreement between you (“customer,” “you,” “your”) and VacuFly (“VacuFly,” “we,” “us,” “our”).
2.2. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. It is your responsibility to check this page periodically. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.
2.3. You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase from this Site.
2.4. We reserve the right to refuse or restrict service where reasonably necessary for lawful reasons, including suspected fraud, abuse, product unavailability, or violation of these Terms.
3. Products and Product Information
3.1. We make every effort to display our products and their colors, dimensions, and details as accurately as possible. However, we cannot guarantee that your device’s display accurately reflects the actual product. Minor variations in color, texture, or appearance do not constitute a defect.
3.2. All product descriptions and specifications are subject to change at any time without notice.
3.3. We reserve the right to limit the quantities of any products offered and to discontinue any product at any time.
4. Orders and Order Acceptance
4.1. By placing an order, you make an offer to purchase the products in your cart. All orders are subject to acceptance by us.
4.2. Order confirmation emails acknowledge that we have received your order but do not constitute acceptance. A contract of sale is formed when we dispatch the products and send you a shipping confirmation.
4.3. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product information, suspected fraud, or issues identified by our payment or fraud-prevention systems.
4.4. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.
4.5. You are responsible for providing accurate and complete shipping and contact information. We are not responsible for orders lost or delayed because of incorrect information provided by you. If a package is returned to sender because of an incorrect address you provided, reasonable reshipping costs may apply.
5. Pricing and Payment
5.1. Unless otherwise indicated, prices on the Site are displayed in U.S. Dollars (USD). Taxes required to be included in the advertised price will be included where applicable. Customs duties, import taxes, or destination-country fees may be charged separately unless the Site or checkout expressly states that they are included.
5.2. We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been accepted.
5.3. In the event of an obvious pricing error, we reserve the right to cancel the affected order and refund any payment made.
5.4. Payments are processed through third-party payment service providers made available through the Site. We do not directly store your complete payment card details. Payment processing may also be subject to the terms and privacy policies of the applicable payment provider.
5.5. You represent that you have the legal right to use the payment method provided.
6. Shipping and Delivery
6.1. Fulfillment and Shipping Origin. Products sold through the Site may be shipped directly from suppliers’ or fulfillment partners’ warehouses located in China, the United States, or other countries. Delivery times therefore vary depending on the product, destination, and shipping method.
6.2. Estimated Delivery Times. Estimated delivery times are provided on the Site and/or during checkout. Typical delivery times may include:
- Order processing: 1–3 business days
- Shipping: 7–20 business days, depending on destination and shipping method
These are estimates and are not guaranteed. Delays may occur because of customs processing, carrier issues, holidays, weather, or circumstances outside our reasonable control.
6.3. Tracking. Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow several business days for tracking information to become active.
6.4. Split Shipments. If your order contains multiple items, they may be shipped separately from different warehouses and may arrive at different times. You will not be charged additional shipping fees solely because we split an order into multiple shipments.
6.5. Customs, Duties, and Import Taxes. International shipments may be subject to customs inspection, import duties, taxes, or fees imposed by the destination country. Unless the Site or checkout explicitly states otherwise, such charges are the customer’s responsibility. We do not control these charges or their amount. Where permitted by applicable law, if a shipment is refused because of unpaid customs charges, any refund may be reduced by shipping, return, or disposal costs actually incurred.
6.6. Risk of Loss. For consumer orders, risk of loss passes to you when you or a person designated by you physically receives the products, except where you independently arranged a carrier that was not offered by us. Mandatory consumer protection law always prevails.
6.7. Lost or Undelivered Packages. If tracking shows no movement for more than 30 days or a package is confirmed lost by the carrier, contact us at support@vacufly.com. We will investigate and, where appropriate, provide a replacement or refund.
7. Returns, Refunds, and Cancellations
7.1. Order Cancellation. You may request cancellation of your order within 24 hours of placing it by contacting support@vacufly.com. If fulfillment has already begun and cancellation is no longer possible, you may be able to return the product under our applicable return policy or statutory consumer rights.
7.2. Return Window. Eligible products may be returned within 30 days of delivery for a refund or replacement, provided they satisfy the conditions of our return policy.
7.3. EU/EEA Consumers — Right of Withdrawal. If you are a consumer residing in the European Union or European Economic Area, you may have a statutory right to withdraw from an eligible distance purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions and requirements. To exercise this right, contact us at support@vacufly.com within the applicable period.
7.4. Return Shipping. Unless the product is defective, damaged, incorrect, or applicable law provides otherwise, return shipping costs are the responsibility of the customer.
Do not return products to our mailing address unless our support team specifically instructs you to do so. The appropriate return facility may differ depending on your location and the product. Contact support@vacufly.com before returning a product.
7.5. Non-Returnable Items. Certain products may be excluded from voluntary returns where permitted by applicable law, including personalized products, final-sale items, gift cards, and certain sealed hygiene-sensitive products after they have been unsealed. Statutory rights relating to defective or non-conforming products are not affected.
7.6. Defective, Damaged, or Incorrect Items. If you receive a defective, damaged, or incorrect item, contact us as soon as reasonably possible at support@vacufly.com with your order number and, where available, photos or video showing the issue. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.
7.7. Refund Processing. Approved refunds will be issued to the original payment method. After we process a refund, additional processing time may be required by your bank or payment provider. Original shipping charges are non-refundable except where required by law or where the return results from our error.
7.8. EU/EEA Consumer Rights. Nothing in these Terms limits statutory rights relating to defective or non-conforming goods available to consumers under applicable EU, EEA, or national consumer protection law.
8. Intellectual Property
8.1. All content on the Site, including text, graphics, logos, images, product descriptions, designs, and software, is owned by or licensed to VacuFly or the relevant content owner and is protected by applicable intellectual property laws.
8.2. You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit Site content without our permission or another lawful basis.
9. User Conduct
You agree not to use the Site to:
(a) engage in unlawful activity;
(b) solicit others to perform unlawful acts;
(c) violate applicable laws or regulations;
(d) infringe intellectual property or other rights;
(e) submit intentionally false or misleading information;
(f) upload or transmit malicious software; or
(g) interfere with the security or proper functioning of the Site.
10. Third-Party Links and Services
The Site may contain links to third-party websites or services that we do not own or control. To the extent permitted by applicable law, we are not responsible for the content, privacy practices, availability, or operation of independent third-party websites and services.
11. Disclaimer of Warranties
11.1. Except as expressly provided in these Terms and to the maximum extent permitted by applicable law, the Site is provided on an “as is” and “as available” basis.
11.2. We do not guarantee that the Site will always be uninterrupted, timely, secure, or error-free.
11.3. Nothing in these Terms excludes or limits statutory warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded or limited.
12. Limitation of Liability
12.1. To the maximum extent permitted by applicable law, VacuFly and its relevant service providers, suppliers, and fulfillment partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products where such liability may lawfully be excluded.
12.2. To the maximum extent permitted by applicable law, our aggregate liability arising from an order shall not exceed the amount paid for the product or products giving rise to the claim.
12.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or other matters for which applicable law prohibits exclusion.
13. Indemnification
To the extent permitted by applicable law, you are responsible for losses or third-party claims directly resulting from your unlawful use of the Site, intentional misconduct, or material breach of these Terms. This provision does not reduce mandatory consumer rights.
14. Force Majeure
To the extent permitted by applicable law, we will not be responsible for failures or delays resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, war, government actions, customs delays, labor disputes, carrier disruptions, or significant failures affecting suppliers or fulfillment partners.
15. Consumer Rights
If you purchase as a consumer, these Terms do not affect mandatory statutory rights available to you under applicable law. Where these Terms conflict with a mandatory consumer protection rule, the mandatory rule prevails.
16. Privacy
Your use of the Site is also governed by our Privacy Policy and Cookie Policy, where applicable, which explain how personal information is collected, used, disclosed, and protected.
17. Governing Law and Dispute Resolution
17.1. These Terms and disputes arising from them will be governed by the law applicable under relevant conflict-of-law and consumer protection rules.
17.2. Nothing in these Terms deprives a consumer of protections or rights to bring proceedings before a competent court that cannot lawfully be waived by contractual agreement.
17.3. Where applicable, consumers may also have access to an approved alternative dispute resolution mechanism in their jurisdiction.
17.4. Before initiating formal proceedings, you are encouraged to contact us at support@vacufly.com so that we can attempt to resolve the matter.
18. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary, without affecting the validity of the remaining provisions.
19. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Return/Refund Policy, Shipping Policy, and other applicable policies displayed on the Site, constitute the agreement governing your use of the Site and purchases from VacuFly.
20. Contact Us
For questions about these Terms or an order, contact:
VacuFly
Email: support@vacufly.com
Mailing Address:
9169 W State St #3243
Garden City, ID 83714
United States
Please note: This is a mailing/correspondence address and should not be used for product returns unless our support team specifically authorizes the return to this address.