Terms and Conditions

Last Updated: 11 July 2026

Welcome to VacuFly ("we," "us," "our"). These Terms and Conditions ("Terms") govern your access to and use of the website vacufly.com (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Store Operator Information

The Site and the online store are operated under the brand VacuFly by:

Recamento EOOD

Address: Plovdiv, Bulgaria Email: support@vacufly.com 

The store operator is the seller of the products offered through the Site. Where applicable law requires additional registration, tax, or trader information, that information must be displayed here before the Site begins accepting orders.

2. General Provisions

2.1. These Terms constitute a legally binding agreement between you ("customer," "you," "your") and the individual identified in Section 1 as the store operator and seller (the "Store Operator").

2.2. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this page. It is your responsibility to check this page periodically. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

2.3. You must be at least 18 years of age, or the age of majority in your jurisdiction, to purchase from this Site.

2.4. We reserve the right to refuse or restrict service where reasonably necessary for lawful reasons, including suspected fraud, abuse, product unavailability, or violation of these Terms.

3. Products and Product Information

3.1. We make every effort to display our products and their colors, dimensions, and details as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual product. Minor variations in color, texture, or appearance do not constitute a defect.

3.2. All product descriptions and specifications are subject to change at any time without notice, at our sole discretion.

3.3. We reserve the right to limit the quantities of any products offered and to discontinue any product at any time.

4. Orders and Order Acceptance

4.1. By placing an order, you make an offer to purchase the products in your cart. All orders are subject to acceptance by us.

4.2. Order confirmation emails acknowledge that we have received your order but do not constitute acceptance. A contract of sale is formed only when we dispatch the products and send you a shipping confirmation.

4.3. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, errors in pricing or product information, suspected fraud, or issues identified by our payment or fraud-prevention systems.

4.4. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

4.5. You are responsible for providing accurate and complete shipping and contact information. We are not liable for orders lost or delayed due to incorrect information provided by you. If a package is returned to sender due to an incorrect address you provided, reshipping costs may apply.

5. Pricing and Payment

5.1. All prices are displayed in [US Dollars (USD) / specify currency]. Taxes required to be included in the advertised price will be included where applicable. Customs duties, import taxes, or destination-country fees may be charged separately unless the Site or checkout expressly states that they are included.

5.2. We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.

5.3. In the event of an obvious pricing error (e.g., a misprint), we reserve the right to cancel the order and refund any payment made, even after order confirmation.

5.4. Payment is processed at the time of order through our third-party payment providers (e.g., [Stripe / PayPal / Shopify Payments]). We do not store your full payment card details. Payment processing is subject to the terms and privacy policies of the respective payment provider.

5.5. You represent and warrant that you have the legal right to use the payment method provided.

6. Shipping and Delivery

6.1. Fulfillment and Shipping Origin. Products sold on this Site may be shipped directly from our suppliers' or fulfillment partners' warehouses, which may be located in China, the United States, or other countries. As a result, delivery times vary depending on product and destination.

6.2. Estimated Delivery Times. Estimated delivery times are provided on the Site and/or at checkout. Typical delivery times are:

  • Order processing: [1–3] business days
  • Shipping: [7–20] business days, depending on destination and shipping method

These are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, holidays, weather, or other circumstances beyond our control.

6.3. Tracking. A tracking number will be provided by email once your order has been dispatched. Please allow up to [5] business days for tracking information to become active.

6.4. Split Shipments. If your order contains multiple items, they may be shipped separately from different warehouses and may arrive at different times. You will not be charged additional shipping fees for split shipments.

6.5. Customs, Duties, and Import Taxes. International shipments may be subject to customs inspection, import duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost, unless explicitly stated otherwise. We have no control over these charges and cannot predict their amount. If you refuse a shipment due to unpaid customs charges, any refund will be reduced by the original shipping costs and any return or disposal fees incurred.

6.6. Risk of Loss. For consumer orders, risk of loss passes to you when you or a person designated by you physically receives the products, except where you independently arranged a carrier that was not offered by us. Mandatory consumer protection law always prevails.

6.7. Lost or Undelivered Packages. If your tracking shows no movement for more than 30 days, or your package is confirmed lost by the carrier, please contact us at support@vacufly.com. We will investigate and, where appropriate, offer a replacement or refund.

7. Returns, Refunds, and Cancellations

7.1. Order Cancellation. You may request cancellation of your order within 24 hours of placing it by contacting support@vacufly.com. After this window, your order may have already entered processing or fulfillment and cannot be cancelled; in that case, our standard return policy applies.

7.2. Return Window. You may return eligible products within 30 days of delivery for a refund or replacement, provided the products are unused, in their original condition and packaging.

7.3. EU/EEA Consumers — Right of Withdrawal. If you are a consumer residing in the European Union or European Economic Area, you have the statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason, in accordance with Directive 2011/83/EU and the Bulgarian Consumer Protection Act. To exercise this right, notify us at support@vacufly.com within the 14-day period. You must return the goods within 14 days of notifying us. Refunds will be issued within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier.

7.4. Return Shipping. Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. Return addresses will be provided by our support team upon request — do not return items to the address on the shipping label without contacting us first, as this may not be the correct return facility.

7.5. Non-Returnable Items. The following items are not eligible for return unless defective: [gift cards, clearance/final-sale items, personalized items, hygiene-sensitive products that have been opened, etc.].

7.6. Defective, Damaged, or Incorrect Items. If you receive a defective, damaged, or incorrect item, contact us as soon as reasonably possible at support@vacufly.com with your order number and, where available, clear photos or video of the issue. We may offer repair, replacement, price reduction, or refund as appropriate. Any requested notification period is for faster handling only and does not limit rights that cannot legally be waived.

7.7. Refund Processing. Approved refunds will be issued to your original payment method within 5-14 business days. Original shipping fees are non-refundable except where required by law or where the return is due to our error.

7.8. Legal Guarantee of Conformity (EU Consumers). For EU/EEA consumers, nothing in these Terms limits your statutory rights, including the legal guarantee of conformity of at least two (2) years under applicable EU and Bulgarian law.

8. Intellectual Property

8.1. All content on this Site — including text, graphics, logos, images, product descriptions, and software — is owned by or licensed to the Store Operator or the relevant content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.

8.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without our express written permission.

9. User Conduct

You agree not to use the Site: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, national, or local regulations or laws; (d) to infringe upon our or third parties' intellectual property rights; (e) to submit false or misleading information; (f) to upload or transmit viruses or malicious code; or (g) to interfere with the security or proper functioning of the Site.

The Site may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

11. Disclaimer of Warranties

11.1. Except as expressly provided in these Terms and to the maximum extent permitted by applicable law, the Site and all products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

11.3. Nothing in this section limits any statutory warranty or consumer right that cannot be excluded or limited under applicable law, including mandatory consumer protections in the customer's country of residence.

12. Limitation of Liability

12.1. To the maximum extent permitted by applicable law, the Store Operator and relevant service providers or suppliers shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or purchase of products.

12.2. To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to these Terms or any order shall not exceed the amount you paid for the product(s) giving rise to the claim.

12.3. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by applicable law, you are responsible for losses or third-party claims directly caused by your unlawful use of the Site, intentional misconduct, or material breach of these Terms. This section does not reduce or waive any mandatory consumer rights.

14. Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, labor disputes, government actions, customs delays, carrier disruptions, or failures of suppliers or fulfillment partners.

15. Consumer Rights

If you are purchasing as a consumer, these Terms do not affect any mandatory statutory rights you have under the laws of your country of residence. Where any provision of these Terms conflicts with such mandatory rights, the mandatory rights prevail.

16. Privacy

Your use of the Site is also governed by our [Privacy Policy] and [Cookie Policy], which describe how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Bulgarian law.

17. Governing Law and Dispute Resolution

17.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict-of-law principles, and subject to any mandatory consumer protection laws of your country of residence that apply notwithstanding this choice of law.

17.2. Any dispute arising out of or relating to these Terms shall be submitted to the competent courts of Plovdiv, Bulgaria, unless mandatory consumer protection law grants you the right to bring proceedings in the courts of your place of residence.

17.3. Alternative Dispute Resolution. EU consumers may have access to an approved consumer alternative dispute resolution body in their country. Information about available consumer dispute resolution bodies is published by the European Commission and the relevant national authorities. The former EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025.

17.4. Before initiating formal proceedings, we encourage you to contact us at support@vacufly.com so we can attempt to resolve the dispute amicably.

18. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any policies posted on the Site, constitute the entire agreement between you and us regarding your use of the Site and supersede any prior agreements.

20. Contact Us

For any questions about these Terms, please contact us:

VacuFly — operated by Recamento EOOD Email: support@vacufly.com

Address: Plovdiv, Bulgaria